Support and Policy Assistant
Retrieve approved policies and product docs with source priority, region, product, and effective-date filters. Use live APIs for account-specific data. Cite policies, clarify missing details, and escalate uncertain or high-impact cases. A retrieved passage should not automatically authorize refunds or account changes; side effects require separate permissions and approval.
Implementation example
Question -> product/region -> approved policy retrieval
-> answer with citations -> clarify/escalate if needed💡 Source authority and freshness matter as much as semantic similarity.
Key Takeaways
- Inspect the relevant pipeline stage instead of guessing.
- Preserve source provenance, versions, and access scope.
- Measure quality on representative queries.
Knowledge Check
What should outrank an old support ticket for a policy answer?